SignCut Pro 1 Terms and Conditions - The SignCut Suite

SignCut Pro 1 Terms & Conditions

End-User Discontinued Update and Upgrade

Effective October 1, 2021. Last updated: August 1, 2024.

General
A. Who is affected by the discontinued update of SignCut Pro 1?
All existing Pro 1 users (lifetime dongle, paid and bundle subscriptions) and dealers offering Pro 1 bundle codes and extensions are affected.
B. When will the discontinued update be effective?
The SignCut Productivity Pro 1 version updates will officially stop on October 1, 2021.
C. How will this affect existing Pro 1 users?
Existing Pro 1 users will still be able to use their current SignCut version, but certain limitations will apply such as,
  1. It will remain to be compatible with Windows 98 to Windows 10 (early revisions) and MAC OSX 10.5 to 10.13 (early revisions). However, please note that later revisions or updates of the aforementioned operating systems may no longer be supported. Pro 1 users may still install and run SignCut Pro 1 on newer versions of Windows and MAC OS at their own risk but stability is not guaranteed. Thus, we recommend maintaining the current OS if it still works for existing Pro 1 users and upgrading to SignCut Pro 2 if using an up-to-date Windows and MAC computer cannot be avoided.

    For further assistance, please contact our support team through the LiveChat at https://signcutpro.com or send an e-mail to .
  2. Its export plugins shall likewise remain to be compatible with the current plugin list as published on the website as long as the operating system condition is met (see first item). Please note that the plugins will cease to work if changes to the operating system or design software are applied. Thus, we strongly recommend maintaining the current setup if it is already working for existing Pro 1 users and upgrading to SignCut Pro 2 if using an up-to-date OS or design program cannot be avoided.

    For further assistance, please contact our support team through the LiveChat at https://signcutpro.com or send an e-mail to .
D. Will this supersede the old terms and conditions for SignCut Pro 1 and X2?
Yes. Except for items that are not expressly indicated here. You can find our previous SignCut Pro 1 terms and conditions here.
A. Can existing Pro 1 users still buy subscription extensions after October 1, 2021?
Yes. The Pro 1 web shop will remain to accommodate subscription purchases.
B. Request a Refund
To request a refund, please contact us at . We reserve the right to reject/decline a refund request when:
  1. Your purchase is completed and no objection has been made within 5 days from the date of purchase.
  2. If you refuse to troubleshoot with our support.
  3. You were previously granted a refund on your manual payment with the same SignCut Pro 1 license or e-mail address associated with the payment.
  4. A refund process was initiated but no response was received within the 5-day refund period as stated in the preceding condition or if contact was made on the 5th day but no response was received after 2 days, then it is considered a deliberate subscription approval.

    5. Please note that all approved refunds excludes PayPal admin fee effective Oct 26, 2022.
A. License (subscription-based)
  1. Users with an existing paid subscription who are interested to upgrade from Pro 1 to Pro 2, the migration method will be followed. This method will require a purchase of at least one month from any of the Pro 2 editions bought directly from SignCut Pro 2 to specify the restrictions to apply (allowable cutting width and number of computers for subscription-sharing varies per edition). Once purchase requirement is fulfilled, a Migrate button in the My Account section will be enabled.
  2. Incase in-app purchase cannot be accomplished, users may request for a PayPal invoice (following non-recurring prices) through an e-mail sent to or via LiveChat at https://signcutpro.com. Once payment is validated by our support team, it will be credited to the user’s corresponding Pro 2 account and only a restart of SignCut is necessary to update the subscription.
  3. Users with bundle code subscription will likewise follow the same migration method. Note that the purchase requirement will still be credited to the client’s account on both payment processes.

    As an example:
    Client A – Pro 1 license subscription expiration date: June 14, 2022
    Purchased one (1) month of Standard Edition in Pro 2 -> migrated from Pro 1
    Client A’s Pro 2 final expiration date: July 14, 2022 (Standard Edition)

  4. Users who are experiencing unresolvable technical issue1 with Pro 1 but maintained the compatible operating system as shown in Section I, Item C, Subitem 1 will be offered to upgrade and transfer their remaining subscription to Pro 2 Premium Edition at no cost.
B. Dongle
  1. Dongle users interested to upgrade to Pro 22 shall be offered the following upgrade costs starting on July 1, 2021:

    Regular Upgrade (One-time offer)
    Pay 1 year + Get 1 year for free = 2 years worth of Premium edition subscription
    Pay 2 years + Get 2 years for free = 4 years worth of Premium edition subscription
    Pay 3 years + Get 3 years for free = 6 years worth of Premium edition subscription

    Upgrade due to unfixable technical issue
    Pay 1 year + Get 2 years for free = 3 years worth of Premium edition subscription
    Pay 2 years + Get 3 years for free = 5 years worth of Premium edition subscription
    Pay 3 years + Get 4 years for free = 7 years worth of Premium edition subscription

  2. We no longer sell replacement dongles. To continue using SignCut, users who lost or damaged their SignCut Offline dongle3 are recommended to install and subscribe to SignCut Pro 2.

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1 Unresolvable technical issue shall be determined by the support agent handling the case.

2 Subscription-based Pro 2 which shall expire at the end of the purchased period. Simultaneously, the user’s existing lifetime dongle will still be usable for Pro 1 even after the upgrade.

3 The SignCut Offline Dongle has a 1-year warranty (counted from the date of purchase). Lost or physically-damaged dongles count as reckless usage which is not covered by the warranty. You may check our dongle warranty clause here.

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